DELIVERY, RETURN AND WARRANTY POLICIES

At Functional Burn, we are committed to providing quality and transparency. Below, we detail our policies regarding the delivery of our services, return procedures, and warranty conditions.

Service Delivery

Our functional training programs are offered in digital format, accessible through online platforms. Once the subscription or purchase is confirmed, the customer will receive immediate access to the purchased content using the credentials provided during registration.

Return Policy

We understand that situations may arise in which our customers wish to cancel their subscription or request a refund. Therefore, we offer the following conditions:
Withdrawal Period: Customers have 30 days from the date of purchase to exercise their right of withdrawal. During this period, they can cancel the purchase and receive a full refund.
Return Procedure:

Contact: The customer must contact our customer service team via email at info@functionalburn.com, providing details of the purchase and the reason for the return.

Processing: Once we receive your request, we will evaluate it and, if approved, we will issue the corresponding refund within a maximum of 14 business days.
Warranty Policy

We strive to ensure the satisfaction and quality of our services. However, if the customer experiences any issues related to accessing or using the content of our programs, we offer the following guarantees:

Access to Content: In the event of difficulties accessing purchased content, we are committed to resolving the issue as quickly as possible. If the issue persists and is attributable to our platform, the customer will be entitled to an extension of the service or, if preferred, a proportional refund.

Updates and Improvements: Our programs are updated periodically to provide the best possible experience. Customers will have access to all updates and improvements at no additional cost during their active subscription period.
Additional Conditions

Proper Use: Our return and warranty policies apply as long as the customer has used the services in accordance with the established terms and conditions.

Exclusions: Returns or warranty claims will not be accepted in cases where improper or unauthorized use of the services is evident.
For any additional questions or concerns, our customer service team is available to assist you via email at info@functionalburn.com.

Note: These policies are subject to change without notice. Customers are encouraged to review this section periodically to stay informed of possible modifications.